Terms of service

OVERVIEW

Welcome to Quiet Impossible!

The terms “we,” “us,” and “our” refer to Quiet Impossible. Quiet Impossible operates this website and online store, including all related information, content, features, tools, digital products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Quiet Impossible is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you access or use the Services.

Please read these Terms of Service carefully. By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use or access the Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any minor dependents under your supervision to use the Services.

To use certain features of the Services or purchase products, you may be asked to provide information such as your email address, billing information, and payment information. You represent that the information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account credentials and for activity occurring through your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 — DIGITAL PRODUCTS

Quiet Impossible primarily sells downloadable digital products, including printable coloring pages, digital bundles, and other downloadable creative content.

Digital products are delivered electronically and no physical product will be shipped unless a particular product listing expressly states otherwise.

We make reasonable efforts to accurately display and describe our products. However, colors, appearance, scale, and other visual characteristics may vary depending on your screen, printer, paper, ink, markers, coloring materials, software, device settings, and other factors outside our control.

Product descriptions, availability, designs, pricing, and other product information may be changed or discontinued at any time without notice.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. Quiet Impossible reserves the right to accept, decline, or cancel an order where reasonably necessary, including in cases of suspected fraud, payment problems, pricing errors, technical errors, or misuse of the Services.

Payment must be successfully processed before digital products are made available.

Please review your order carefully before completing your purchase. Because digital products may become available for download immediately after purchase, cancellation may not be possible once a digital file has been delivered or made available.

Purchases are subject to our Return and Refund Policy.

SECTION 4 — DIGITAL DELIVERY

Digital products are generally made available electronically following successful payment.

Depending on the product and checkout method, access may be provided through a download link, order confirmation page, order status page, email, customer account, or another electronic delivery method.

You are responsible for providing a valid email address and maintaining access to the device, software, internet connection, printer, or other equipment necessary to access and use your purchase.

If you experience a technical problem accessing a purchased file, receive an incorrect file, or receive a file that is unusable due to a technical issue with the delivered product, please contact us so that we can attempt to resolve the issue.

SECTION 5 — PRICES, BILLING, AND TAXES

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price displayed at checkout when the order is placed.

Prices may be displayed in different currencies depending on your location and the market through which you access the store.

Applicable taxes, if any, may be calculated and added at checkout based on applicable law, your location, product classification, and other relevant information.

You agree to provide current, complete, and accurate purchase and payment information.

You represent that you are authorized to use any payment method submitted in connection with your purchase.

SECTION 6 — RETURNS AND REFUNDS

Because Quiet Impossible's downloadable products are digital and cannot be physically returned, purchases of digital products are generally final once the files have been delivered or made available for download.

We do not accept returns, exchanges, or change-of-mind refund requests for digital products after delivery.

If you experience a technical problem with your download, receive an incorrect or unusable file, or believe you were charged incorrectly, please contact us. We will work with you to resolve the issue and, when appropriate, provide a replacement file or refund.

Additional information is available in our Return and Refund Policy.

Nothing in these Terms limits any rights or remedies available to you under applicable law.

SECTION 7 — DIGITAL PRODUCT LICENSE AND PERSONAL USE

Purchasing a Quiet Impossible digital product does not transfer ownership of the artwork, illustration, design, file, copyright, trademark, or other intellectual property associated with that product.

Unless expressly stated otherwise, your purchase grants you a limited, non-exclusive, non-transferable license to download, print, and use the purchased digital product for personal, non-commercial use.

You may print the purchased file multiple times for your own personal use.

You may color, customize, and display your personally printed copies for personal use.

You may not resell, redistribute, sublicense, share, reproduce for commercial distribution, or otherwise make the original digital file available to others.

You may not sell printed copies of the artwork, use the artwork on merchandise or products for sale, include the artwork in another digital or physical product for sale, or otherwise commercially exploit the artwork without prior written permission.

You may not upload or distribute the purchased digital file to file-sharing websites, marketplaces, social media groups, online repositories, or other services for others to download or reproduce.

Additional terms governing digital products may be contained in our Digital Product License. Where applicable, that license forms part of the terms governing your purchase and use of the digital product.

SECTION 8 — INTELLECTUAL PROPERTY

The Services and their contents, including artwork, illustrations, designs, graphics, photographs, text, logos, trademarks, branding, audio, video, product designs, downloadable files, website design, and other materials, are owned by Quiet Impossible or its applicable licensors and are protected by applicable intellectual property laws.

Except for the limited personal-use rights expressly granted with purchased digital products, nothing in these Terms transfers any ownership or intellectual property rights to you.

All rights not expressly granted are reserved.

Quiet Impossible's names, logos, product names, designs, slogans, and other brand elements may not be used without authorization where such authorization is required by law.

SECTION 9 — OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools, applications, payment services, integrations, or other functionality supplied by third parties.

Such third-party services may be provided “as is” and “as available” and may be governed by the third party's own terms and policies.

Your use of third-party tools is at your discretion, and you should review the applicable terms and policies before using them.

We may introduce additional tools, resources, or features in the future. Such features will also form part of the Services and may be subject to these Terms.

SECTION 10 — THIRD-PARTY LINKS

The Services may contain links to websites, platforms, products, services, or content operated by third parties.

We are not responsible for the content, accuracy, availability, policies, products, services, or practices of third-party websites.

If you access a third-party website or purchase a product or service from a third party, you should review that party's terms and policies.

Questions or disputes concerning third-party products or services should generally be directed to the applicable third party.

SECTION 11 — RELATIONSHIP WITH SHOPIFY

Quiet Impossible is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Quiet Impossible.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Quiet Impossible, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Quiet Impossible.

SECTION 12 — PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because the Services are hosted by Shopify, Shopify may collect and process certain personal information relating to your access to and use of the Services in order to provide and improve its services.

Information submitted through the Services may also be processed by service providers that assist with payments, digital delivery, analytics, communications, security, and other store functionality.

Please review our Privacy Policy for additional information about how personal information is collected and used.

SECTION 13 — FEEDBACK AND REVIEWS

If you voluntarily submit reviews, comments, suggestions, ideas, photographs, feedback, or other content to us (“Feedback”), you represent that you have the right to provide that content.

You grant Quiet Impossible a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and distribute Feedback for purposes including operating, improving, and promoting the Services, subject to applicable law.

You may not submit Feedback that infringes another person's rights, contains unlawful material, contains malicious software, or falsely represents its source.

SECTION 14 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to update information where reasonably necessary.

If an error materially affects an order you have already placed, we may contact you regarding the issue and take appropriate action, including correcting or canceling the affected order and issuing any appropriate refund.

SECTION 15 — PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to violate applicable laws or regulations; infringe intellectual property or other rights; distribute malicious software; obtain unauthorized access to systems or information; engage in fraud or deceptive conduct; interfere with the operation or security of the Services; collect personal information about others without authorization; or reproduce, redistribute, sell, or commercially exploit our content or digital products except as expressly permitted.

We reserve the right to restrict or terminate access to the Services where we reasonably determine that these Terms have been violated.

SECTION 16 — AUTOMATED SYSTEMS AND AGENTS

Automated systems, bots, agents, scraping tools, or similar technologies may not access or interact with the Services in a manner that circumvents security controls, access restrictions, technical safeguards, or other measures intended to regulate automated access.

Automated systems must comply with applicable laws and any technical requirements or restrictions implemented by the Services or their service providers.

SECTION 17 — TERMINATION

We may suspend or terminate access to all or part of the Services where permitted by law, including where these Terms have been violated or where continued access presents a security, fraud, legal, or operational risk.

Termination does not affect provisions that by their nature should continue after termination, including provisions concerning intellectual property, licenses, limitations of liability, indemnification, and governing law.

SECTION 18 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services and digital products are provided “as is” and “as available.”

We do not guarantee that the Services will always be uninterrupted, timely, secure, or error-free.

We do not guarantee that a customer's printer, software, device, paper, coloring materials, or other equipment will reproduce a digital product exactly as it appears on our website.

Some jurisdictions do not permit certain warranty exclusions, so some of these exclusions may not apply to you.

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

SECTION 19 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Quiet Impossible and its applicable affiliates, contractors, service providers, licensors, and partners will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from or related to your use of the Services or purchased products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

SECTION 20 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Quiet Impossible and its applicable affiliates, partners, contractors, licensors, and service providers from third-party claims, losses, damages, liabilities, and reasonable costs arising from your material violation of these Terms, applicable law, or the rights of another party.

SECTION 21 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 22 — WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with policies and licenses incorporated or referenced herein, constitute the agreement governing your use of the Services and purchases from Quiet Impossible.

SECTION 23 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent where such restriction is permitted by law.

We may assign or transfer our rights and obligations in connection with a reorganization, transfer of the business, change in ownership, or otherwise as permitted by law.

SECTION 24 — GOVERNING LAW

These Terms of Service and any separate agreements through which we provide the Services will be governed by applicable laws of the jurisdiction in which Quiet Impossible is established, without limiting any mandatory consumer protections or rights that apply to you under applicable law.

SECTION 25 — CHANGES TO THESE TERMS

You may review the current version of these Terms of Service on this website.

We reserve the right to update or modify these Terms from time to time by posting an updated version to the website.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of the Services following the effective date of updated Terms constitutes acceptance of those changes to the extent permitted by applicable law.

SECTION 26 — CONTACT INFORMATION

Questions about these Terms of Service or an order may be sent to:

Quiet Impossible
Email: support@quietimpossible.com